Questions, answered plainly.
Everything you need to know before moving your humidor off the spreadsheet.
Product
What is HumidorLocker?+
HumidorLocker is private humidor management software for cigar lounges. It keeps humidor lockers, members, plans, renewals, vacancies, and waitlists organized in one place.
Can my POS already do this?+
Your POS may track purchases or plan charges. HumidorLocker runs the operational side of the private humidor: who has which locker, what is available, what renews next, and who is waiting.
Do I have to replace my POS?+
No. HumidorLocker works alongside the systems you already use. There is no replacement register or POS migration required.
Can one member have multiple lockers?+
Yes. HumidorLocker supports multiple simultaneous locker assignments for the same member, with assignment history preserved.
Can I manage multiple humidors?+
Yes. You can create multiple humidors and organize them by location.
Can multiple staff members use HumidorLocker?+
Yes. HumidorLocker supports owner, manager, and staff roles with different operational permissions.
Setup
Can I import my existing spreadsheet?+
Yes. You can import existing member and locker records using CSV rather than re-entering everything manually.
How long does setup take?+
The guided setup is designed to recreate your business, first humidor, and locker layout in minutes. Import time depends on the condition and size of your existing spreadsheet.
Do I have to renumber my lockers?+
No. Locker labels are editable and do not have to be integers.
Can my digital humidor match my physical locker layout?+
Yes. Create a grid using the physical humidor’s rows, columns, starting number, and locker labels.
Renewals + payments
How are renewals tracked?+
HumidorLocker uses each plan’s actual renewal date to show what is past due and what is due in the next 7, 30, or 60 days.
Does HumidorLocker process my members’ payments?+
Not currently. Your members’ funds do not pass through HumidorLocker.
Can I record payments made through my current POS or payment system?+
Yes. Staff can record the amount, date, method, reference, and notes after a payment is handled through the lounge’s existing payment method.
Pricing
How does pricing work?+
HumidorLocker costs $10 per month plus $1 for each managed physical humidor locker.
What counts as a managed locker?+
A physical locker configured under an active HumidorLocker location, regardless of occupancy or operational status.
Do available or maintenance lockers count?+
Yes. They remain part of the managed humidor until deliberately removed or their location is deactivated.
What happens if one person has multiple lockers?+
Member assignments do not change pricing. Billing follows the total physical managed-locker count.
Can I cancel?+
Yes. Subscription cancellation is handled through the hosted billing portal, and data export remains available.
Data
Can I export my data?+
Yes. Export members, plans, lockers, assignments, renewals, payments, and waitlist records.
Who owns my member records?+
Your organization controls the business and member information it enters. HumidorLocker does not sell member data or use it for unrelated advertising.
Do you store my members’ card information?+
No. HumidorLocker records administrative payment references but does not store lounge-member card numbers. Card details for your HumidorLocker software subscription remain with the billing provider.
Business model
Does HumidorLocker sell cigars?+
No. HumidorLocker is B2B software and does not sell, ship, or distribute tobacco products.
Does HumidorLocker replace my POS?+
No. It is complementary operational software for the private humidor.
Does HumidorLocker take a percentage of locker revenue?+
No.