Questions, answered plainly
Understand the product before moving off the spreadsheet.
Product
What is HumidorLocker?+
Private humidor management software for businesses operating private cigar locker programs. It connects locations, humidors, lockers, members, memberships, renewals, agreements, waitlists, Climate Checks and history.
Is HumidorLocker a POS?+
No. It runs the private humidor operation alongside your existing POS or payment system.
Can I manage multiple locations?+
Yes. Switch locations for daily operations and use organization-wide reporting across the program.
Can members access their information?+
Yes. The mobile-friendly member portal shows membership, renewal, locker, agreement and payment-history information.
Does HumidorLocker support agreements?+
Yes. Create versioned agreement templates, require them by plan and retain exactly which version a member accepted. HumidorLocker does not claim a separate legal e-signature certification.
Does it track humidity and temperature?+
Yes, through recorded Climate Checks with configurable ranges, exception history and corrective-action notes. It is not continuous IoT sensor monitoring.
Pricing
How does pricing work?+
$10 per active location per month plus $1 per managed physical locker per month.
What is a managed locker?+
A physical locker actively managed in HumidorLocker beneath an active location and humidor.
Do I pay for vacant lockers?+
Yes. Billing follows managed physical inventory, not whether a locker is rented.
What happens during maintenance?+
Temporary maintenance does not remove the locker from managed inventory, so it remains billable.
Does HumidorLocker take a percentage of locker revenue?+
No.
Operations
Can I import my spreadsheet?+
Yes. Use the supported CSV import workflow, including validation and review before completion.
Can I export my data?+
Yes. Export members, locations, humidors, lockers, assignment history, memberships, payments, agreements, waitlist, Climate Checks, activity and other organization records.
How are renewals handled?+
Operators can see renewing-soon, due, paid and past-due memberships, record manual payments and schedule reminders.
Does HumidorLocker automatically charge members?+
Not at initial launch. Manual dues recording and auditable payment history are supported; recurring member card payments are not currently offered.
How does the waitlist work?+
Maintain a deterministic location- or plan-specific queue, make expiring locker offers, and record acceptance, decline or return to waiting.
Can staff have different permissions?+
Yes. Owner, manager and staff roles separate administrative and daily operational capabilities.